If you receive a parcel that you did not order, it may be a case of order brushing, and here’s what you should do immediately:
📍 Definition
Order brushing: Creating a fake order to generate higher sales numbers. Parcels from these fake orders may be sent to unknowing buyers.
1. Check the My Purchases page to confirm the order was not made on your Shopee account and that the seller did not send you the wrong item.
- Step 1: Go to the Me tab
- Step 2: Click on My Purchases
2. If it is made on your Shopee account without your knowledge, your account may have been compromised. Change your Shopee account password immediately and contact Shopee customer service via the channels below for further support.
3. Check if your family members/friends made the purchase as a gift, or ordered the item on your behalf.
4. If none of the above applies to you, report it to us by contacting us via the channels at the bottom of the page.
5. If you notice that the parcel contains illegal items, you should also make a report to the police as soon as possible.
6. You are free to dispose of the items unless advised by relevant parties. There is no need to return the parcel to Shopee or the seller.
Ways to protect yourself from order brushing and fake order activities:
- Change your Shopee account password frequently as a precautionary measure.
- Monitor your credit card bills, bank account statements, Shopee account, and ShopeePay account for any unauthorised transactions.
- Remember never to pay for parcels that you have not ordered.
- Avoid sharing personal information, such as your home address, with strangers or unauthorised parties.
Shopee is strongly against brushing activities and will take strict action against any individuals who violate our anti-brushing policies.